Shipping / Delivery Policy

1. Nature of Products

We provide Software-as-a-Service (SaaS) digital products for our platform. No physical goods are shipped. All products and services are delivered digitally through our online platform.

2. Delivery Method & Timing

Delivery of our service is instant and fully digital:

• Access is granted immediately upon successful payment confirmation
• Once your payment is processed, your account is activated automatically
• You may start using the service without delay

3. Access Credentials

• Login credentials or access instructions are sent to the email address used during signup
• If you already have an existing account, the purchased subscription, credits, or features will be automatically added to your account

4. Service Availability

Our digital services are available 24/7, except during planned maintenance or unexpected outages. Whenever possible, we will provide advance notice for scheduled maintenance.

5. Issues With Digital Delivery / Access

If you:

• Do not receive access within 10 minutes after successful payment, or
• Face any technical difficulty accessing your account or purchased services

Please contact us immediately at: support@phenomenalai.in

We will resolve delivery/access issues at the highest priority.

6. Refund & Cancellation Policy

Refunds and cancellations for digital services are governed by our Refund Policy. Please refer to the Refund Policy page to understand eligibility, timelines, and exceptions.

7. No Physical Delivery

Since our services are entirely digital, delivery details including invoice is fulfilled through this Digital Delivery Policy. No courier, logistics tracking, or physical shipment is involved.

8. Compliance Statement

This Shipping / Delivery Policy complies with:

• Indian e-commerce guidelines for digital goods
• Information Technology Act, 2000