Subscription and Payment Policy

1. Payment Gateway

We support multiple modes of payment including credit/debit cards, net banking, UPI, and approved wallets. All payments are processed through secure third-party payment gateway service providers authorized to operate in India, in compliance with the Reserve Bank of India (RBI) regulations.

We do not collect or store your complete payment instrument details such as credit/debit card numbers, CVV, UPI PIN, net banking credentials, or wallet passwords. These details are handled directly by the payment gateway provider using secure encryption, in compliance with the Payment and Settlement Systems Act, 2007, and applicable RBI guidelines.

2. Authorization of Payment

By providing payment details at the time of payment, you represent and warrant that you are legally entitled to use the chosen payment method. On successful payment, you will receive an acknowledgment via email/notification confirming your payment and access to the subscribed services.

Payments once authorized mean that you are entering into a binding contract with us to avail the subscribed services.

3. Customer Rights and Responsibilities

Customers have the right to:

• Secure and transparent payment processing.
• Clear communication of service charges and applicable taxes.
• Prompt redressal of payment-related grievances.
• Access to transaction receipts and invoices.

Customers are responsible for:

• Providing accurate and valid payment details.
• Maintaining the confidentiality of payment credentials and account information.
• Informing us immediately of any unauthorized transactions or payment errors.
• Ensuring sufficient funds are available for processing subscription renewals.

4. Service Delivery

Upon receipt of a successful payment, the corresponding subscription/service shall be activated on your account as per the plan selected. Payments made are considered confirmation of your intent to avail our services, and no services will be provided without successful payment authorization.

5. Pricing & Taxes

The current subscription fees for Phenomenal AI are:

• Monthly plans: Priced in Indian Rupees (INR) per month before applicable GST — see the Subscription page for current tiers.
• Yearly Plan: ₹8,499 (Indian Rupees) per year

These rates are subject to change. We will notify you of any price changes at least 30 days in advance, in accordance with applicable law.

All prices listed are exclusive of applicable Goods and Services Tax (GST). The applicable GST will be calculated and added to your total at the time of checkout. The final amount, including taxes, will be displayed before you confirm your payment. GST invoices will be provided for all transactions as required by Indian law.

6. Subscription & Auto-Renewal

Your monthly and yearly subscriptions will automatically renew at the end of each billing cycle (either monthly or yearly) until you cancel.

By purchasing a subscription, you agree to and authorize us (via our third-party payment gateway) to automatically charge your chosen payment method for the renewal term at the price then in effect.

In compliance with Reserve Bank of India (RBI) e-mandate guidelines, you may be required to provide an Additional Factor of Authentication (AFA, such as an OTP) to set up this recurring payment mandate.

6A. Phenomenal Domino Offer

The Domino Offer is a limited Autopay promotion where the monthly amount for a chosen Domino plan decreases over 12 months according to a fixed schedule published at checkout. Month 12 is free (no payment is collected for Month 12).

• Same Domino plan: While your Domino streak remains active, subsequent Autopay charges continue on that same Domino ladder at the next scheduled amount (including applicable GST). If you use up credits before the next Autopay date, you may purchase the next Domino month early at that ladder price; doing so advances your streak and skips the Autopay charge for that same month.
• Different plan: Switching to another Domino tier or a regular subscription requires ending the current Domino Offer. Starting again begins at Month 1 of the newly chosen plan.
• Streak break: If you cancel Autopay, revoke the mandate, or final payment retries fail, the Domino Offer ends. Rejoining later restarts at Month 1.
• Access already paid for remains available until the end of the current billing period after cancellation, consistent with Section 7.

Domino amounts shown as base prices have GST added at charge time. The schedule and next Autopay amount shown in your account are controlled by our systems, not by the browser.

7. Cancellation Policy

You can cancel your subscription at any time. Cancellations can be requested from your account dashboard or by writing to our support team at support@phenomenalai.in

• If you cancel, your subscription will remain active until the end of your current billing cycle.
• You will not be charged for any subsequent billing cycles.
• No refunds or credits will be issued for any partial subscription periods or unused time remaining in your billing cycle.

8. Failed Transactions

In case a transaction fails but the amount is debited from your account, the payment gateway provider will automatically initiate a refund to your original payment method within the timelines prescribed by RBI (typically 5-7 business days).

For UPI transactions, refunds (if applicable) are usually processed back to the same UPI ID within timelines prescribed by RBI/NPCI (generally within 1–3 working days). We are not liable for any delay in refunds arising due to the payment gateway or the issuing bank.

9. Refund Policy

As our services are digital in nature and provide immediate access, all payments once made are non-refundable.

We will only provide refunds in cases of duplicate transactions (where you were charged twice for the same billing period) or proven technical errors on our part that prevented the delivery of the service. Refunds, if approved, will be processed back to the original payment method within 7–10 business days of approval.

For any refund-related queries, please contact our support team at support@phenomenalai.in

11. Contact Us

In accordance with the Information Technology Act, 2000 and applicable rules, if you face any payment-related issues, you may contact our Grievance Officer: