Privacy Policy
Effective Date: 18th JULY 2025
At phenomenai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text-to-video platform ("Platform").
1. Information We Collect
Personal Information
- Name and email address when you create an account
- Age verification information for users under 18
- Parent or guardian contact information for minor users
- Payment information (processed securely through third-party providers)
Usage Information
- Text prompts you input into the platform
- Generated video content and metadata
- Platform usage patterns and preferences
- Device information and browser type
2. How We Use Your Information
- To provide and maintain our educational platform services
- To process video generation requests and deliver content
- To improve our AI models and platform functionality
- To conduct educational research and development
- To communicate with you about platform updates and features
- To ensure compliance with age restrictions and safety requirements
- To provide customer support and respond to inquiries
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Educational Research: Anonymized data may be used for educational research purposes
- Legal Requirements: When required by law or to protect our rights and safety
- Service Providers: With trusted third-party providers who assist in platform operations (under strict confidentiality agreements)
- Parental Consent: With parents or guardians of minor users as required by law
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure data storage with reputable cloud providers
5. Children's Privacy Protection
We are committed to protecting children's privacy and comply with applicable children's privacy laws:
- We do not knowingly collect personal information from children under 13 without parental consent
- Users under 18 must have parental or guardian permission to use the platform
- We provide parents with the ability to review, delete, or restrict their child's information
- We implement additional safeguards for content generated by minor users
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
- Account information is retained while your account is active
- Generated content may be retained for research and development purposes
- We may retain certain information for legal compliance and dispute resolution
- You may request deletion of your data at any time (subject to legal requirements)
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the platform after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@phenomenalai.in
For privacy-related concerns or to exercise your rights, please include "Privacy Inquiry" in your subject line.